Frequently Asked QuestionsFrequently Asked Questions

Tradebys offers you the ability to check your competitors' prices in real-time to find the best selling price for you.

After querying a product using the EAN, the prices are compared across various platforms and provided for you.

Currently, we support price comparison on Google Shopping, Ebay, Amazon, Otto.de, Kaufland.de, and Idealo.

We can also offer custom solutions or add new providers. Please contact support for this.

Yes, you can use Tradebys to manage multiple online shops. Our platform supports the integration of multiple shops, allowing you to manage all your shops in one place.

In the Watchlist, you can save products that are queried at least once daily. Using the Watchlist does not cost you any queries.

Tradebys offers a plan that fits your needs. Simply check the following link for our different models.

You can create a free account and then have a certain number of queries for 14 days.

Yes, you can change your subscription plan at any time to suit your business needs. The remaining period will be prorated with the new plan.

The number of products you can query depends on your current subscription plan. If you need more queries than your plan includes, you can top up your account with credits and use them for each additional query.

All our payments are processed through the payment service provider Stripe. Accepted methods are: SEPA direct debit, Visa & Mastercard, SOFORT transfer, Giropay, and many more.

In addition to an API, we also offer the option to export your entire product catalog as a CSV feed and add it to the Watchlist automatically. Manual queries can still be made as well.

Yes, Tradebys allows you to perform price queries through our API. The documentation can be found at the following link:

Products are identified using the EAN, allowing precise identification of the product and its variation.

You can reach customer support fastest as an existing customer through the ticket function. Alternatively, you can contact us by email at [email protected] or by phone at the "Placeholder" number.

You can submit feedback and suggestions through the ticket function. We appreciate every piece of feedback.